Refund Policy
Effective Date: October 20, 2025
Company: Saripharm
Website: https://saripharm.com
Contact Email: contact@saripharm.com
1. Overview / General Policy
At Saripharm, we provide non-tangible, customized IT services including consulting, development, and managed solutions.
Because our services involve time, expertise, and intellectual labor — which cannot be “returned” once delivered — refunds are generally not available once work has commenced or a service has been rendered.
This policy ensures fairness and transparency while recognizing the real costs of resources, planning, and third-party tools used during project execution.
2. Non-Refundable Services and Costs
The following services and costs are non-refundable under all circumstances:
Consulting fees and time spent on discovery sessions, strategy development, and meetings.
Project milestones or deliverables that have been completed, approved, or initiated.
Managed service fees for any period already provided or active.
Third-party costs incurred on the client’s behalf, including but not limited to:
Software licenses or API integrations
Domain registration and hosting fees
Cloud or server infrastructure costs
Stock media, plugins, or other purchased assets
These charges represent work performed, expenses incurred, and time allocated by Saripharm’s team and partners.
3. Project Cancellation
If a client chooses to cancel an ongoing project:
All fees paid up to the cancellation date are non-refundable.
The client remains responsible for any completed work not yet invoiced, as defined in the applicable Service Agreement or Statement of Work (SOW).
Upon cancellation, Saripharm will provide an itemized summary of work performed and outstanding balances.
Cancellation does not entitle the client to ownership of unfinished or unpaid deliverables.
4. Client Dissatisfaction / “Good Faith” Clause
Client satisfaction is a top priority at Saripharm.
If you are unsatisfied with the quality or progress of our services, please contact us within 7 days of service delivery at contact@saripharm.com.
While refunds are not guaranteed, Saripharm will make reasonable, good-faith efforts to review your concerns and may:
Revise or correct deliverables where applicable,
Offer additional support or modifications, or
Provide another form of resolution at our sole discretion.
5. Exceptions
Any decision to issue a partial or full refund is made solely at the discretion of Saripharm and only under exceptional circumstances, such as billing errors or non-performance confirmed by both parties.
This flexibility ensures fairness without creating a standing refund obligation.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us directly at: